SMS: Client Software Distribution Component May Not Be Upgraded (322967)

SYMPTOMS

After you apply a Systems Management Server (SMS) 2.0 service pack or a client-side Software Distribution hotfix, clients may not upgrade their Software Distribution client component. The symptoms of this problem may include:

The Software Distribution component in the SMS Control Panel tool shows a status of "Repair Pending."
The client's Ccim32.log file in the %Windir%\MS\SMS\Logs folder contains the following entries:
Component "Software Distribution" needs to be upgraded
OS Version has changed since the last install of component "Software Distribution"
Component "Software Distribution" install/verify/upgrade last done at 08:42:31 November 21, 2001
Client core file version (from cliver.exe) is 2.00.1493.4006
Warning: Inbox manager token file found (\\SERVER01\CAP_SO1\clicomp.box\SWDist\inboxlck.tok), waiting 10 seconds for directory refresh to finish...
Warning: Directory still in use by inbox manager; skipping operations
Warning - could not find a site CAP with uplevel version of component Software Distribution
The server's Inboxmgr.log file in the \SMS\Logs folder contains the following entry:
Failed to copy X:\SMS\inboxes\clicomp.src\SWDist\i386\swdist32.exe to X:\CAP_SO1\clicomp.box\SWDist\i386\swdist32.exe because of sharing violation.

Note This type of problem may also occur with client components other than Software Distribution.

WORKAROUND

To work around this issue:

Stop the SMS_INBOX_MANAGER component on the site server by using SMS Service Manager.
Use Computer Management or Server Manager to close all open file connections on \CAP_xxx\Clicomp.box\SWDist. Repeat this step for all client access points (CAPs) that exhibit the issue.
Start the SMS_INBOX_MANAGER component on the site server. Verify that the component copies the updated Swdist32.exe file. You can see this in the Inboxmgr.log file:
Copying X:\SMS\inboxes\clicomp.src\SWDist\i386\swdist32.exe to X:\CAP_S01\clicomp.box\SWDist\i386\swdist32.exe, OK
Note that the Swdist32.exe file in the CAP_S01\Clicomp.box\SWDist\I386 folder on the CAP should have the same date, size, and version number as the Swdist32.exe file in the SMS\Inboxes\Clicomp.src\SWDist\I386 folder on the site server.

MORE INFORMATION

For more information about deploying SMS service packs, including information about how to determine if client components are upgraded successfully, visit the following Microsoft Web site:

Deploying SMS Service Packs