Hypertext Markup Language Encoding Is Lost When You Create E-Mail Messages by Using Collaboration Data Objects (322848)

SYMPTOMS

When you use Simple Mail Transfer Protocol (SMTP) by means of Collaboration Data Objects for Microsoft Exchange 2000 Server (CDOEX) and the cdoSendUsingExchange property to create and send e-mail messages outside your organization, Hypertext Markup Language (HTML) encoding may be lost.

CAUSE

This behavior can occur because the Provide message body as plain text setting on the Message Format tab of the Internet Message Formats policy in Global Settings in Exchange System Manager is turned on by default.

RESOLUTION

To retain HTML encoding, click either of the following settings instead of the Provide message body as plain text setting:

Provide message body as HTML
-or-
Both

MORE INFORMATION

For additional information about Exchange 2000 Server and Internet e-mail messaging formats, click the article number below to view the article in the Microsoft Knowledge Base:

319252 HOW TO: Send Internet E-Mail Messages in an Appropriate Format in Exchange 2000 Server

For additional information about using CDO for Exchange 2000 Server to deliver HTML encoded e-mail messages, click the article numbers below to view the articles in the Microsoft Knowledge Base:

286430 HOWTO: Send HTML Formatted Mail Using CDO for Windows 2000 and the Local Pickup Directory

286431 HOWTO: Send HTML Formatted Mail Using CDO for Windows 2000 and a Remote SMTP Service