XADM: Exchange Server Services Do Not Start and System Log Shows Event ID 7022 (322835)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q322835

SYMPTOMS

In Exchange 2000 Server, some or all Exchange Server services may not start when you restart the server. When you try to manually start the services, it may take several minutes before some of the services start. Also, you may see one or more of the following events logged in the System log of Event Viewer:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022 User: N/A
Computer: ComputerName
Description:
The Site Server ILS Service service hung on starting.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022 User: N/A
Computer: ComputerName
Description:
The Network News Transport Protocol (NNTP) service hung on starting.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022 User: N/A
Computer: ComputerName
Description:
The Microsoft Exchange Routing Engine service hung on starting.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022 User: N/A
Computer: ComputerName
Description: The Simple Mail Transport Protocol (SMTP) service hung on starting.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022 User: N/A
Computer: ComputerName
Description: Microsoft Exchange POP3 service hung on starting.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022 User: N/A
Computer: ComputerName
Description: Microsoft Exchange IMAP4 service hung on starting.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022 User: N/A
Computer: ComputerName
Description: FTP Publishing Service service hung on starting
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022 User: N/A
Computer: ComputerName
Description:
The World Wide Web Publishing Service service hung on starting.

CAUSE

This behavior may occur if the Site Server ILS Service is started on the server.

RESOLUTION

To resolve this behavior, either disable the Site Server ILS Service or remove Site Server ILS Services from the computer. To do so, use one of the following methods.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Method 1: Disable the Site Server ILS Service

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Administrative Tools, and then double-click Services.
  3. In the right pane, right-click Site Server ILS Service, and then click Properties.
  4. Click the General tab.
  5. In the Startup type box, click Disabled, and then click OK.

Method 2: Remove Site Server ILS Services

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click Add/Remove Windows Components.
  4. Under Components, click Networking Services (but do not click to clear the check box), and then click Details.
  5. Under Subcomponents of Networking Services, click to clear the Site Server ILS Services check box, click OK, and then click Next.
  6. Click Finish.
Modification Type:MinorLast Reviewed:6/13/2003
Keywords:kbprb KB322835
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