Windows Explorer Does Not Detect That the CD-ROM That Was Previously in the CD Drive Has Been Replaced with a Blank CD-R (322823)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP3
This article was previously published under Q322823

SYMPTOMS

If you replace a compact disc read-only memory (CD-ROM) with a blank compact disc-recordable (CD-R), and then start Windows Explorer, the files from the CD-ROM appear. Windows Explorer does not detect that the CD-ROM that was previously in the CD drive has been replaced with a blank CD-R.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name
   ----------------------------------------------------
   17-May-2002  17:29  5.0.2195.5808  61,232  Cdfs.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

If the CD-ROM contains software, the files for the software appear in Windows Explorer even though the software CD-ROM is no longer present in the CD drive. If you try to start the software from Windows Explorer, Windows Explorer tries to start the software. However, the software does not start. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:

296861 How to Install Multiple Windows Updates or Hotfixes with Only One Reboot

Modification Type:MinorLast Reviewed:9/30/2005
Keywords:kbHotfixServer kbQFE kbOSWin2000fix kbWin2kSP4fix kbbug kbfix kbWin2000preSP4Fix KB322823
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