Msinfo32.exe causes Userenv Event ID 1000 in Windows 2000 (322656)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • the operating system: Microsoft Windows 2000
  • Microsoft Internet Explorer 5.5 SP2, when used with:
    • the operating system: Microsoft Windows 2000
This article was previously published under Q322656

SYMPTOMS

When you start Msinfo32.exe and save the information to a text file on the hard disk drive, you may receive the following error message:
DETAIL - Access is denied. , Build number ((2195)).
When this error message occurs, you may receive the following Event ID 1000 event message in the event log: Event ID 1000
Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.

CAUSE

This problem occurs because Winmgmt.exe holds a handle to a registry key in the user's profile. Therefore, Windows cannot unload the user profile.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date        Time   Version         Size     File name
   --------------------------------------------------------
   06-20-2002  03:03  5.50.4918.1900   98,576  Ieinfo5.ocx
   06-20-2002  10:32  5.50.4918.1900  156,432  Msrating.dll
If you are using Microsoft Internet Explorer 5.5, this problem may occur even if you have installed the Q285192 hotfix. The Q285192 hotfix is for Internet Explorer 5.01 for Windows 2000. Therefore, if you install Internet Explorer 5.5 or later, this problem recurs. Therefore, to resolve this problem in Internet Explorer 5.5, you must install the Q285192 hotfix before you install the hotfix that is described in this article.

For additional information about the Q285192 hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

285192 Msinfo32.exe Causes Userenv Event ID 1000 in Windows 2000

WORKAROUND

To work around this problem, restart the Windows Management Instrumentation (WMI) service.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbIE550PreSP3fix kbIE600preSP2fix kbbug kbfix KB322656
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