After several weeks of typical use, a Microsoft pointing device may stop responding (322609)


The information in this article applies to:

  • Microsoft IntelliMouse Explorer for Bluetooth 2.0
  • Microsoft Optical Desktop Elite for Bluetooth 2.0
  • Microsoft Wireless Intellimouse Explorer USB
  • Microsoft Wireless Intellimouse Explorer for Bluetooth
  • Microsoft Wireless IntelliMouse Explorer 2.0
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Optical Mouse 5000
This article was previously published under Q322609

SYMPTOMS

When you use one of the Microsoft pointing devices listed in the "Applies to" section, after several weeks of typical use it may stop responding.

CAUSE

This behavior may occur when the mouse is not synchronized with the transceiver. This behavior may also occur when the batteries in the Microsoft Wireless IntelliMouse Explorer have to be replaced.

Synchronization allows for communication between the mouse and the signal receiver.

RESOLUTION

To resolve this behavior, use one or more of the following methods in the order that they appear in.

Method 1: Switch to a different channel to synchronize

For the Microsoft IntelliMouse USB, follow these steps:
  1. Press the button on the base unit.

    A blinking green light will appear.
  2. Follow the instructions that appear on the screen to complete the synchronization. If no instructions appear, continue with these steps.
  3. Press the Connect Channel button on the bottom of the mouse.
  4. Watch the green light on the signal receiver. The green light is solid if the synchronization is successful.
If this does not resolve this issue, repeat steps 1 through 4 in Method 1, and then continue to Method 2.

For the Microsoft IntelliMouse Bluetooth on Windows XP SP1, follow these steps:
  1. Click Start, point to All Programs, and then click Microsoft Mouse.
  2. Click the Wireless tab.
  3. Click Connect.
  4. Follow the instructions that appear on the screen to establish a new connection with the mouse.
If this does not resolve this issue, continue to Method 2.

For the Microsoft IntelliMouse Bluetooth on Windows XP SP2, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Double-click Bluetooth Devices.
  3. Click to select your mouse, and then click Remove.
  4. Click Add.
  5. Press the connection button that is on the bottom of the device, and then follow the instructions that appear on the screen to add the device.
If this does not resolve this issue, continue to Method 2.

Method 2: Replace the batteries

  1. Turn the device upside down, and then remove the battery compartment cover.
  2. Insert new batteries. Make sure that you orient the positive and negative ends correctly, as specified by the battery compartment labels.
  3. Close the battery compartment cover.
Note Only use two fresh, alkaline batteries. Do not use rechargeable or other types of batteries.

See the product documentation for more information about how to replace the batteries. Repeat Method 1 to switch to a different channel. This resets the synchronization between the mouse and the signal receiver.

If this does not resolve this behavior, repeat Method 1 again to switch to a different channel.

MORE INFORMATION

For more information about how to troubleshoot the Wireless IntelliMouse Explorer USB, click the following article number to view the article in the Microsoft Knowledge Base:

315973 How to troubleshoot issues that you may experience when you use Microsoft wireless pointing devices

Modification Type:MajorLast Reviewed:9/25/2006
Keywords:kbprb KB322609
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