SYMPTOMS
On a public folder home page, when you click a hyperlink
that was created by using the
Outlook: protocol and the
Entry ID property, links to folder items may not be accessible, and you
may receive the following error message:
Unable to display
the folder. Microsoft Outlook could not access the specified folder location.
This symptom occurs after you install Microsoft Office XP Service Pack 1
(SP-1).
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English version of this fix should have the
following file attributes or later:
Date Time Size File name
------------------------------------------------------
28-Aug-2002 09:58:28 1,974,452 Outlook.msp
28-Aug-2002 10:28:10 3,963,392 Outlook_Admin.msp
After the hotfix is installed, the English version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
16-Aug-2002 15:05:16 10.0.4413.0 346,696 Exsec32.dll
08-Aug-2002 21:22:24 10.0.4406.0 539,208 Outlcm.dll
23-Aug-2002 16:59:24 10.0.4420.0 6,310,472 Outllib.dll
08-Aug-2002 21:22:30 10.0.4406.0 121,416 Outlph.dll
This fix is
a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have
Office XP SP-2 installed. For additional information about Office XP SP-2,
click the following article number to see the article in the Microsoft
Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office XP SP-2 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0