Graphics Appear As Green Squares When You Try to Create or Edit a Project in Greetings or Picture It! (322380)


The information in this article applies to:

  • Microsoft Greetings 2002 1.0
  • Microsoft Picture It! Photo 2002 1.0
  • Microsoft Picture It! Publishing Platinum 2002 1.0
This article was previously published under Q322380

SYMPTOMS

If you open certain projects in any of the programs that are listed at the beginning of this article, green squares may appear as part or all of the project. This occurs with only a few projects in any of the programs.

Note This does not apply to your personal images that you import into the program, and it only applies to certain predesigned projects that came with the program.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If you experience this behavior, you may be eligible to return your Microsoft product for a full refund. For additional information about this, please contact Microsoft North American Retail Product Returns at (888) 673-8624, or visit the following Microsoft Web site:

Microsoft North American Retail Product Returns
http://www.microsoft.com/mscorp/productrefund/refund.asp

REFERENCES

For additional information about how to contact Microsoft Customer Service, click the article number below to view the article in the Microsoft Knowledge Base:

295539 How and When to Contact Microsoft Customer Service

Modification Type:MajorLast Reviewed:8/18/2006
Keywords:kbprb KB322380
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