OL2002: The Public Folder Is Deleted When You Delete a Shortcut to a Public Folder from Your Favorites Folder (322372)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q322372

SYMPTOMS

When you delete a shortcut to a public folder from your Favorites folder in Outlook 2000, the public folder may also be deleted.

CAUSE

When you initially add a shortcut to a public folder in your Favorites in Outlook 2002, Outlook 2002 registers the shortcut for the original folder to the Favorites folder. When you add the same public folder to your Favorites again, Outlook 2002 may register the path to the original folder, which Outlook 2002 creates as a cache object. As a result, Outlook 2002 deletes the original public folder itself and the shortcut.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This problem occurs under very specific circumstances, as illustrated in the following table.

Case 1     Case 2    Case 3    Case 4    Case 5    Case 6    Case 7
----------------------------------------------------------------------
Start      Start     Start     Start     Start     Start     Start
Outlook    Outlook   Outlook   Outlook   Outlook   Outlook   Outlook 
2002       2002      2002      2002      2002      2002      2002 
----------------------------------------------------------------------
Add a      Add a     Add a     Add a     Add a     Add a     Add a
shortcut   shortcut  shortcut  shortcut  shortcut  shortcut  shortcut
to public  to public to public to public to public to public to public
folder A   folder A  folder A  folder A  folder A  folder A  folder A
as         as        as        as        as        as        as  
Favorite   Favorite  Favorite  Favorite  Favorite  Favorite  Favorite
folder     folder    folder    folder    folder    folder    folder
name A1.   name A1.  name A1.  name A1.  name A1.  name A1.  name A1.
----------------------------------------------------------------------
-          -         -         -         -         -         Quit and
                                                             then
                                                             restart
                                                             Outlook
                                                             2002.
----------------------------------------------------------------------
Delete    Delete     Delete    Delete    Delete    Delete    Delete
the       the        the       the       the       the       the
shortcut  shortcut   shortcut  shortcut  shortcut  shortcut  shortcut
A1.       A1.        A1.       A1.       A1.       A1.       A1.
----------------------------------------------------------------------
-         Add a      -         Add a     -         -         -
          shortcut             shortcut           
          to public            to public
          folder B             folder B
          as                   as
          Favorite             Favorite
          folder               folder
          name B1.             name B1.
----------------------------------------------------------------------
-         Delete the -         -         -         -         -
          shortcut 
          B1.
----------------------------------------------------------------------
-         -          -         -         Quit and  
                                         then
                                         restart
                                         Outlook
                                         2002.
----------------------------------------------------------------------
Add a     Add a     Add a     Add a      Add a     Add a     Add a 
shortcut  shortcut  shortcut  shortcut   shortcut  shortcut  shortcut
to public to public to public to public  to public to public to public
folder A  folder A  folder A  folder A   folder A  folder A  folder A
as        as        as        as         as        as        as
Favorite  Favorite  Favorite  Favorite   Favorite  Favorite  Favorite
folder    folder    folder    folder     folder    folder    folder
name A2.  name A2.  name A2.  name A2.   name A2.  name A2.  name A2.
----------------------------------------------------------------------
-         -         Add a     -          -         -         -
                    shortcut
                    to public
                    folder B
                    as
                    Favorite
                    folder
                    name B1.
----------------------------------------------------------------------
-         -         Delete    -          -         -         -
                    the
                    shortcut
                    B1.
----------------------------------------------------------------------
-         -         -         -          -         Quit and  -
                                                   then 
                                                   restart
                                                   Outlook
                                                   2000.
----------------------------------------------------------------------
Delete   Delete    Delete    Delete      Delete    Delete    Delete
the      the       the       the         the       the       the
shortcut shortcut  shortcut  shortcut    shortcut  shortcut  shortcut
A2.      A2.       A2.       A2.         A2.       A2.       A2.
----------------------------------------------------------------------
Result:  Resutlt:  Result:   Result:     Result:   Result:   Result:
Both the Only the  Only the  Only the    Only the  Only the  Both the
shortcut shortcut  shortcut  shortcut    shortcut  shortcut  shortcut
and      is        is        is          is        is        and
Folder A deleted.  deleted.  deleted.    deleted.  deleted.  Folder A
are                                                          are
deleted.                                                     deleted.
Modification Type:MinorLast Reviewed:7/28/2006
Keywords:kbHotfixServer kbQFE kbbug kbfix kbOfficeXPPreSP2fix KB322372
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