Playing Half-Life May Cause an Error Message (322366)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q322366

SYMPTOMS

While you are playing Half-Life by Sierra Entertainment on a Windows XP-based computer, you may receive the following error message:
hl.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to: 
   App name   App version   Module name   Module version   Offset
   ----------------------------------------------------------------
   hl.exe     1.1.0.8       hw.dll        0.0.0.0          00036fb4

CAUSE

There is a known issue with Half-Life version 1.1.0.8 and Windows XP.

RESOLUTION

As of May 8, 2002, you can obtain and install the latest version of Half-Life (version 1.1.0.9). To do so, visit the following Sierra Entertainment Web site:

http://www.sierra.com/games/half-life/

If the previous link is no longer valid, visit the following Sierra Entertainment Web site and search for Half-Life:

http://www.sierra.com

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Sierra Entertainment, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:5/8/2002
Keywords:kbprb kbProd2Web KB322366
©2002 Microsoft Corporation. All rights reserved.