Intelide.sys Is Not Used on Computers with ICH4 or ICH5 (322359)

SYMPTOMS

When you install Windows 2000 or Windows XP on a computer with an Intel ICH4 or ICH5 southbridge, the driver that is used for the IDE controller may be the generic Pciide.sys driver instead of the correct Intelide.sys driver. If the computer has hot-swappable drive bays, the computer may stop responding (hang) when you swap between two ultra DMA devices. This occurs because Pciide.sys does not support this type of swapping.

RESOLUTION

Windows XP service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Windows 2000 service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Windows 2000 hotfix Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size    File name 
   ---------------------------------------------------------- 
   19-Feb-2003  17:19  5.0.2195.6666   4,624   Intelide.sys 
   19-Feb-2003  17:19                 20,711   Mshdc.inf

Windows XP hotfix information

   Date         Time   Version         Size    File name 
   ---------------------------------------------------------- 
   19-Feb-2003  19:27  5.1.2600.1170   4,736   Intelide.sys 
   12-Mar-2003  16:51                 26,277   Mshdc.inf

STATUS

Windows 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Windows XP

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot