You Cannot Access Protected Data After You Change Your Password (322346)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server
This article was previously published under Q322346

SYMPTOMS

After you change your domain password, you may receive an error message when you try to gain access to protected data. Examples of protected data include files or folders that are encrypted with Encrypting File System (EFS) and user certificates.

CAUSE

This problem occurs because the protected data is encrypted by using a hash that is based on your password. When you change your password on the domain, the data is not re-encrypted with the new password until you first access the data. If you try to access the data for the first time while you are disconnected from the domain, the domain controller cannot be contacted. Therefore, the data cannot be accessed and re-encrypted with the new password.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size     File name
   --------------------------------------------------------
   13-May-2002  15:49  5.0.2195.5781  123,664  Adsldp.dll
   13-May-2002  15:49  5.0.2195.5781  131,344  Adsldpc.dll
   13-May-2002  15:49  5.0.2195.5781   62,736  Adsmsext.dll
   13-May-2002  15:49  5.0.2195.5720  357,648  Advapi32.dll
   13-May-2002  15:49  5.0.2195.5543  466,704  Crypt32.dll
   13-May-2002  15:49  5.0.2195.5595  135,952  Dnsapi.dll
   13-May-2002  15:49  5.0.2195.5595   96,016  Dnsrslvr.dll
   13-May-2002  15:49  5.0.2195.5722   45,328  Eventlog.dll
   13-May-2002  15:49  5.0.2195.5639  146,192  Kdcsvc.dll
   13-May-2002  15:49  5.0.2195.5640  199,952  Kerberos.dll

   13-May-2002  15:49  5.0.2195.5724   71,024  Ksecdd.sys
   13-May-2002  15:49  5.0.2195.5744  504,080  Lsasrv.dll
   13-May-2002  15:49  5.0.2195.5744   33,552  Lsass.exe
   13-May-2002  15:49  5.0.2195.5782  107,792  Msv1_0.dll
   13-May-2002  15:49  5.0.2195.5626  306,960  Netapi32.dll
   13-May-2002  15:49  5.0.2195.5723  360,208  Netlogon.dll
   13-May-2002  15:49  5.0.2195.5719  916,752  Ntdsa.dll
   13-May-2002  15:49  5.0.2195.5782  119,568  Psbase.dll
   13-May-2002  15:49  5.0.2195.5585  386,832  Samsrv.dll
   13-May-2002  15:49  5.0.2195.5757  128,784  Scecli.dll
   13-May-2002  15:49  5.0.2195.5757  299,792  Scesrv.dll
   13-May-2002  15:49  5.0.2195.5782   17,680  Userinit.exe
   13-May-2002  15:49  5.0.2195.5677   48,912  W32time.dll
   13-May-2002  15:49  5.0.2195.5677   57,104  W32tm.exe
   13-May-2002  15:49  5.0.2195.5737  125,712  Wldap32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbSecurity kbWin2kSP4fix kbbug kbfix kbWin2000preSP4Fix KB322346
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