XADM: "2147500037" Error Message and Event IDs 1121 and 5000 When You Start the Information Store (322315)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q322315

SYMPTOMS

When you try to start the information store in Exchange Server 5.5, the service may not start. When you try to start the service, you may experience both of the following:
  • You receive an error message similar to the following:
    The Microsoft Exchange Information Store service returned service specific error 2147500037.
    -and-

  • The following events are logged in the application event log of the Windows NT Event Viewer:
    Event ID: 1121
    Source: MSExchangeIS
    Type: Error
    Category: General
    Description:
    Error 0x80004005 connecting to the Microsoft Exchange Server Directory Service.

    -and-

    Event ID: 5000
    Source: MSExchangeIS
    Type: Error
    Category: General
    Description:
    Unable to initialize the Microsoft Exchange Information Store service. Error 0x80004005.

CAUSE

This behavior may occur because the information store database is not initializing properly.

RESOLUTION

To resolve this issue, reinstall Exchange Server 5.5, run Performance Optimizer, and then reapply any service packs on the server. To do so, follow these steps:
  1. Insert the Microsoft Exchange Server 5.5 CD-ROM into the computer's CD-ROM or DVD-ROM drive, and then run Setup.
  2. In the Microsoft Exchange Server Setup dialog box, click Reinstall.
  3. When you receive the message that Setup will reinstall Exchange Server files for your current Setup configuration, click OK.
  4. When you receive the message that Setup has completed successfully, click Run Optimizer.
  5. In the Microsoft Exchange Performance Optimizer dialog box, click Next.
  6. Follow the instructions that are displayed in Performance Optimizer to optimize Exchange Server for your computer's hardware.
  7. Reapply any service packs on the server.

    NOTE: After you apply a service pack, Microsoft recommends that you run Performance Optimizer again. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

    271824 XADM: Rerunning Performance Optimizer Is Recommended After Applying Service Pack

MORE INFORMATION

For additional information about how to troubleshoot information store startup issues, click the article numbers below to view the articles in the Microsoft Knowledge Base:

147244 XADM: Troubleshooting Information Store Startup Problems

190813 XADM: Information Store Fails to Start

149238 XADM: Information Store Fails to Start with -1011 Error

168739 XADM: Error 2182 Attempting to Start Information Store

190828 XADM: Information Store Fails to Start With "Procedure Entry Point Not Located" Error

184205 XADM: Information Store Fails to Start with Error 2186

224977 XADM: Information Store Fails to Start: 4294965882, FFFFFA7A, Event 177, 1081, and Others

Modification Type:MajorLast Reviewed:10/1/2003
Keywords:kberrmsg kbprb KB322315
©2003 Microsoft Corporation. All rights reserved.