XADM: Users Cannot Move Messages That Contain Attachments to an Outlook PST File (322311)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q322311

SYMPTOMS

When users try to move messages that contain attachments from a Microsoft Exchange Server mailbox to their Microsoft Outlook Personal Storage (PST) file, or when they try to move messages that contain attachments from a PST file to an Exchange Server mailbox, they may receive an error message similar to the following:
Can't move the items. The item could not be moved. It was either already moved, or deleted, or access was denied.

CAUSE

This issue may occur if the following conditions are true:
  • Symantec Norton AntiVirus 2.1x for Microsoft Exchange (NAVMSE) is installed on the Exchange Server.

    -and-
  • Norton AntiVirus attachment scanning is configured to intercept message attachments.

RESOLUTION

To resolve this issue, reconfigure Norton AntiVirus for Microsoft Exchange so that attachment scanning does not intercept message attachments during a move operation. For information about how to reconfigure Norton Antivirus for Microsoft Exchange, contact Symantec Corporation.

MORE INFORMATION

For additional information about the different Auto-Protect modes available or about how to use background scanning in Norton AntiVirus for Microsoft Exchange 2.1, contact Symantec Corporation.

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

269439 XADM: Synchronization of .ost Files Does Not Work When the Antivirus API Is Enabled

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/1/2003
Keywords:kbprb KB322311
©2003 Microsoft Corporation. All rights reserved.