XCCC: "HTTP 404 - File Not Found" Error When You Click Help in Outlook Web Access (322263)


The information in this article applies to:

  • Microsoft Exchange 2000 Server SP3
This article was previously published under Q322263

SYMPTOMS

When you log on to an Exchange 2000 Server-based computer by using Microsoft Outlook Web Access (OWA), and then click Help in the OWA client, you may receive the following error message:
The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Please try the following:
  • If you typed the page address in the Address bar, make sure that it is spelled correctly.
  • Open the file:// home page, and then look for links to the information that you want.
  • Click the Back button to try another link.
HTTP 404 - File not found
Internet Information Services

CAUSE

This behavior may occur if both of the following conditions exist:
  • You configure the Microsoft Internet Explorer language options to use the Danish [da] language.
  • You log on to an Exchange 2000 Server-based computer that is upgraded to Exchange 2000 Server Service Pack 3 (SP3).

RESOLUTION

To resolve this problem, install the Danish OWA Help files from the Exchange 2000 Server SP3 CD-ROM:
  1. Use Windows Explorer to open the following folder on the Exchange 2000 Server SP3 CD-ROM:

    CD-ROM drive letter:\Setup\I386\Exchange\Exchweb

  2. Double-click the Owahelpdan.msi file.

WORKAROUND

To work around this problem, temporarily change the Internet Explorer language options to use the English language:
  1. On the client computer, start Internet Explorer.
  2. On the Tools menu, click Internet Options, and then click Languages. If English (United States) [en-us] is not displayed in the Language box, click Add, click English (United States) [en-us], and then click OK.
  3. In the Language box, click English (United States) [en-us], click Move Up, click OK, and then click OK.
  4. Log on to the Exchange 2000 Server-based computer by using OWA.
  5. Click Help to view the OWA Help file in the English language.
  6. When you are finished viewing the help files, restore the Danish language settings in Internet Explorer:
    1. On the Tools menu, click Internet Options, and then click Languages.
    2. Click Danish [da], click Move Up, click OK, and then click OK.
    3. Click the Refresh button on the Internet Explorer toolbar (or press F5) to refresh the browser window and restore the Danish language.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:10/21/2003
Keywords:kbbug kbenv kberrmsg kbui KB322263
©2003 Microsoft Corporation. All rights reserved.