XL2002: Pivot Table Fields Do Not Function After Excel Repairs and Recovers File (322238)

SYMPTOMS

When you open an Excel workbook that contains a large pivot table, Excel may repair and recover the file. After the repair and recovery operation is completed, you receive the following message:

Errors were detected in Filename.xls, but Microsoft Excel was able to open the file by making the repairs listed below. Save the file to make the repairs permanent.

Repairs were made to PivotTable report 'PivotTable1' on '[Filename.xls]Sheet1'.

Note Filename.xls is the name of your Excel file.

After you click Close to close the message, the pivot table field drop-down controls may not function.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date          Time    Size         File name     
   --------------------------------------------------
   28-Aug-2002   14:11   12,429,096   Excel.msp
   28-Aug-2002   14:34   14,102,528   Excel_admin.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table.

   Date          Time       Version       Size        File name     
   ------------------------------------------------------------
   23-Aug-2002   16:59:06   10.0.4420.0   9,173,576   Excel.exe

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Do Not Include More Than 32,767 Rows

This problem has been known to occur when there are more than 32,767 rows in the pivot table. To avoid this problem, create your pivot table so it does not contain more than 32,767 rows.

Method 2: Rearrange the Pivot Table

Move a field to a different location in the pivot table. To do this, select a field, and then drag it to a different location (for example, drag the second field to appear before the first field). After you move the field to the new location, Excel will calculate the pivot table. After the calculation has been completed, the pivot table fields will function correctly.

To restore the pivot table to its original format, move the field back to its original location. Excel will again calculate the pivot table.

Note If you save the changes and then reopen the Excel file, Excel will repair the file again, and then the pivot table fields will not function.