XCCC: You Cannot Open Remote Assistance Invitations Saved to Disk from Outlook Web Access (322182)
The information in this article applies to:
- Microsoft Exchange 2000 Server, when used with:
- the operating system: Microsoft Windows XP
This article was previously published under Q322182 SYMPTOMS
The following issue may occur if you receive a Windows XP Remote Assistance invitation through e-mail. The request includes an attachment. If you use Outlook Web Access (OWA) is used to save that attachment, you may receive the following error messages when you try to open the file:
There is a problem with the invitation and it cannot be opened. To use Remote Assistance, the sender of this invitation will have to send you a new invitation.
Windows cannot open this file.
CAUSE
The Remote Assistance invitation contains Unicode XML code, which provides information about the request. As a security measure, OWA automatically disables attachments that contain this type of code, so that they cannot be opened in Microsoft Internet Explorer. This renders the saved attachment unusable.
RESOLUTION
Open the Remote Assistance request by using an e-mail client other than Outlook Web Access, such as Outlook.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
| Modification Type: | Minor | Last Reviewed: | 4/25/2005 |
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| Keywords: | kbbug kberrmsg kbnofix KB322182 |
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