WorldNet Service Causes an Error Message in Windows XP (321971)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q321971

SYMPTOMS

When you try to install or use the AT&T WorldNet service, you may receive the following error message:

setup2.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

   App name     App version  Module name  Module version  Offset
   ---------------------------------------------------------------
   setup2.exe   5.0.0.394    msvcrt.dll   7.0.2600.0      00031fcc

CAUSE

This issue may occur because AT&T WorldNet versions that are earlier than version 6.2.2 are not completely compatible with Windows XP.

RESOLUTION

To resolve this issue, obtain and install the AT&T WorldNet service software version 6.2.2 or later. To do so, please visit either of the following Web sites:

http://download.att.net/#details

http://www.att.net

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact ATT WorldNet, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	4/30/2002
Keywords:	kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB321971