Cannot Install Sound Blaster Audigy Drivers While the Creative Taskbar Is Running (321969)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q321969 SYMPTOMS
When you install the Creative Technology Sound Blaster Audigy drivers, you may receive the following error message:
ctltask.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
App name App version Module name Module version Offset
---------------------------------------------------------------
ctltask.exe 1.0.0.28 mfc42.dll 6.0.8665.0 000d1c6a
CAUSE
This issue may occur if you try to install Creative Technology Sound Blaster Audigy drivers while the Creative Taskbar is running.
WORKAROUND
To work around this issue:
- Click the Creative button on the Creative Taskbar, and then click Exit.
- After the Creative Taskbar tool quits, install the Sound Blaster Audigy drivers.
Modification Type: | Major | Last Reviewed: | 5/9/2002 |
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Keywords: | kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB321969 |
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