RealOne Player May Cause an Error Message (321962)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q321962

SYMPTOMS

When you try to use RealOne Player by Real Networks, your computer may become unstable, or you may receive an error message that is similar to:
Crash caused in realplay.exe!! RealOne Player has encountered a problem and must be shut down. We apologize for the inconvenience.
If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to: 

App name      App version  Module name  Module version  Offset
----------------------------------------------------------------
realplay.exe  6.0.10.446   rjbdll.dll   1.0.3.462       000ce834

CAUSE

RealOne Player version 6.0 has a known issue with Windows XP.

MORE INFORMATION

As of May 2, 2002, the latest version of RealOne Player is 7.0 (this is the Gold version). This version corrects problems running RealOne Player on Windows XP.

RealOne Player updates from Real Networks are available from the following Real Networks Web site:

http://www.real.com/realone/index.html?lang=enandloc=us

For additional information about Real Networks, visit the following Real Networks Web site:

http://www.real.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Real Networks, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:5/6/2002
Keywords:kbprb kbProd2Web KB321962
©2002 Microsoft Corporation. All rights reserved.