DivX Player 2.0 Alpha May Cause an Error Message (321961)

SYMPTOMS

While you are using DivX Player version 2.0 Alpha on a Windows XP-based computer, you may receive the following error message:

alpha.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:

App name    App version   Module name   Module version   Offset
-----------------------------------------------------------------
alpha.exe   0.0.0.0       alpha.exe     0.0.0.0          0010b980

CAUSE

This is an alpha release of the program. Alpha releases are typically works-in-progress; some features may not work properly. Please notify the program manufacturer about this issue so that the manufacturer can resolve the issue in the final version of the program.

RESOLUTION

As of May 2, 2002, you can obtain the newest version of DivX Player (Alpha 3) from the following DivX Web site:

http://www.divx.com/divx/player.php

For more information about DivX.com, visit the DivX Web site:

http://www.divx.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact DivXNetworks, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.