Off2000: Error Message When You Insert an Excel Object (321918)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft PowerPoint 2000
This article was previously published under Q321918

SYMPTOMS

When you try to insert an Excel object from an existing file into PowerPoint, you may receive the following error message:
server name could not be found.

CAUSE

This problem may occur if the file is located in an IBM AFS space or on a Novell server. AFS is an IBM Distributed File System that makes it possible for a UNIX-based computer to interface with Windows networks and host files for Windows-based computers. The AFS client requires that access to all the files be through a mapped network drive. Excel tries to obtain access to a file by using the actual path to the server and share instead of the mapped drive path.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: 
   Date         Time   Size       File name
   ----------------------------------------------
   08-Nov-2002  00:13  1,660,496  Excel.msp
   08-Nov-2002  00:48  4,315,216  Excel_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date         Time      Version     Size       File name
   -------------------------------------------------------
   18-Oct-2002  15:59:50  9.0.0.7017  7,163,949  Excel.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kberrmsg kbenv kbbug kbfix kbOffice2000preSP3fix KB321918
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