AutoVue Plug-Ins Change File Associations in Internet Explorer (321810)

SYMPTOMS

When you try to open a Microsoft Office hyperlink document such as a Microsoft Word document or a Microsoft spreadsheet in Internet Explorer, the document may not be displayed. Instead, you may see circle, square and triangle symbols in a small page icon.

If you view the data that the error report contains, you may receive the following error signature information:

  App Name               App Version  Module Name   Module Version  Offset
  -------------------------------------------------------------------------
  AutoVue Plug-in - XLS  15.1.0.0     npcsixls.dll  Build 4409      Various
  AutoVue Plug-in - PPT  15.1.0.0     npcsippt.dll  Build 4409  
  AutoVue Plug-in - DOC  15.1.0.0     npcsidoc.dll  Build 4409  
  AutoVue Plug-in - WRI  15.1.0.0     npcsidoc.dll  Build 4409  
  AutoVue Plug-in - RTF  15.1.0.0     npcsidoc.dll  Build 4409

CAUSE

This issue may occur if you have installed the Cimmetry AutoVue program. By default, when you install the Cimmetry AutoVue program, it installs Internet Explorer plug-ins for Microsoft Word, Microsoft Excel and Microsoft PowerPoint. This issue occurs with Cimmetry AutoVue Professional (15.4c1 build number 4179), and the demonstration build number 4409.

RESOLUTION

To resolve this issue, contact Cimmetry to inquire about the availability of a fix for this issue:

http://www.cimmetry.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

To work around this issue, remove the plug-ins for Microsoft Word, Microsoft Excel and Microsoft PowerPoint:

Start the AutoVue Plug-in Setup program.
Click Add/Remove Components.
Click Microsoft Internet Explorer, and then click Continue.
Click to clear the following check boxes:
- npcsixls.dll for AutoVue Plug-in - XLS
- npcsippt.dll for AutoVue Plug-in - PPT
- npcsidoc.dll for AutoVue Plug-in - DOC
Click Continue, and then click OK when you receive the following message:
Plug-in Setup

Setup is complete. Please, restart your Web Browser for changes to take effect.
Quit Internet Explorer, and then restart your computer.

MORE INFORMATION

When you right-click a document hyperlink in Internet Explorer, and then click Save As, the ".doc.csi Document" file type appears in the Save As type box. If you then save the file, the file is saved as file name.doc.csi (note the .csi file extension is appended to the file).

Because the AutoVue plug-ins make some registry changes that change file associations for Microsoft Office programs, you cannot set the BrowserFlags value in the registry to start the previously associated program.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.