STOP A in nt!KiAttachProcess+0x12 from win32k!PDEVOBJ::UnloadFontFile in Windows 2000 (321781)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q321781

SYMPTOMS

When you log off your computer, you may receive a STOP A error message in nt!KiAttachProcess+0x12.

CAUSE

This error occurs if gpepCSRSS is NULL when win32k!ATTACHOBJ::ATTACHOBJ is called.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date         Time   Version          Size      File name
   -----------------------------------------------------------
   25-Apr-2002  09:23  5.00.2195.5265     42,256  Basesrv.dll      
   25-Apr-2002  09:23  5.00.2195.5623    222,480  Gdi32.dll        
   25-Apr-2002  09:23  5.00.2195.4928    708,880  Kernel32.dll     
   25-Jun-2001  19:17  3.10               47,808  User.exe         
   25-Apr-2002  09:23  5.00.2195.4314    402,192  User32.dll       
   25-Apr-2002  09:23  5.00.2195.5644    369,936  Userenv.dll      
   25-Apr-2002  09:16  5.00.2195.5673  1,641,968  Win32k.sys
   23-Jan-2002  10:45  5.00.2195.4865    178,960  Winlogon.exe     
   25-Apr-2002  09:23  5.00.2195.4602    243,472  Winsrv.dll       
   25-Apr-2002  09:23  5.00.2195.4928    708,880  Kernel32.dll     
   25-Apr-2002  09:23  5.00.2195.4602    243,472  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbprint kbWin2kSP4fix kbbug kbenv kberrmsg kbfix kbWin2000preSP4Fix KB321781
©2004 Microsoft Corporation. All rights reserved.