Motorola SURFboard SB4100 Does Not Work After Upgrade to Windows XP (321643)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q321643

SYMPTOMS

After you upgrade to Windows XP from Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me), your Motorola SURFboard SB4100 modem may not work because you can no longer connect to the Internet through your Internet service provider (ISP).

CAUSE

This behavior may occur if the drivers for your modem are not updated during the upgrade to Windows XP.

RESOLUTION

To resolve this issue, install the Windows XP drivers for the Motorola SURFBoard modem from the vendor-supplied CD-ROM. Alternatively, download the drivers from the Motorola Web site by using another modem, or use another computer that has access to the Internet.

To download these drivers, visit the following Motorola Web site:

http://www.gi.com//noflash/usb_drivers.asp

MORE INFORMATION

For more information about how to obtain and install the updated drivers for the modem, contact Motorola. For information about how to contact Motorola, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/6/2002
Keywords:kbprb KB321643
©2002 Microsoft Corporation. All rights reserved.