A spindown request does not spin down a hard disk on a Windows Millennium Edition-based computer (321635)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q321635

SYMPTOMS

When a spindown request is sent to the hard disk on a computer that is running Microsoft Windows Millennium Edition, the hard disk may not spin down. The hard disk heads remain over the platter on the hard disk.

CAUSE

This problem may occur if you have installed the hotfix for Windows Millennium Edition that is described in the following Knowledge Base article:

302103 Hibernation may take thirty seconds more than expected

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File information

   Date          Time    Version    Size     File name
   ------------------------------------------------------
   24-May-2002   16:15   NA         50,223   Vpowerd.vxd

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

295413 General information about Windows Millennium Edition hotfixes

206071 General information about Windows 98 and Windows 98 Second Edition hotfixes

Modification Type:MinorLast Reviewed:10/13/2005
Keywords:kbHotfixServer kbQFE kbfix kbpending kbprb KB321635 kbAudOEM
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