U.S. Robotics Modem Disconnects After 30 Minutes (321633)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q321633

SYMPTOMS

When you install Windows XP Home Edition, or Windows XP Professional Edition, the U.S. Robotics 56K Winmodem that is installed on your computer disconnects 30 minutes after it is connected.

CAUSE

This issue occurs because the U.S. Robotics 56K WinModem that is installed on your computer is not compatible with Microsoft Windows XP, and it is not on the Microsoft Hardware Compatibility List.

RESOLUTION

Contact the manufacturer to determine whether there is a Microsoft Windows XP-compatible driver for your modem.

MORE INFORMATION

For information about how to contact U.S. Robotics, Inc. (3Com), click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

REFERENCES

For additional information about hardware compatibility, click the article number below to view the article in the Microsoft Knowledge Base:

314062 The Latest Windows XP Hardware Compatibility List

315239 Microsoft Support Policy for Hardware That Does Not Appear on the Windows HCL

Modification Type:MajorLast Reviewed:7/23/2002
Keywords:kbprb KB321633
©2002 Microsoft Corporation. All rights reserved.