WD2000: Page Numbers All Become the Same When You Protect a Word Document for Comments (321609)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q321609

SYMPTOMS

In a multiple-page Word 2000 document, when you click Protect Document on the Tools menu, and then click Comments, all the page numbers in the document become the same (all "Page 3," for example). When you unprotect the document, the page numbers become correct again.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time      Size       File name     
   -------------------------------------------------------
   18-Jun-2002  07:33     4,041,884  Mso9_admin.msp
   18-Jun-2002  07:40     5,599,281  Mso9.dll         
   18-Jun-2002  04:09       241,160  Dopatch.log
   18-Jun-2002  04:02     1,933,156  Mso9.msp
   18-Jun-2002  04:09        12,525  Cifinfo.log
   18-Jun-2002  04:09       596,430  Mso9.cab
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date         Time   Version      Size       File name     
   -------------------------------------------------------
   15-Jun-2002  11:42  9.0.0.6611   5,599,281  Mso9.dll

WORKAROUND

To work around this issue, unprotect the document. To do this, click Unprotect Document on the Tools menu.

Note: If you protect the document for forms, this appears to maintain the correct page numbering.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The page numbering in the scenario described in the "Symptoms" section of this article depends on the page that the mouse pointer is located on when the document is protected. If the pointer is on page 3, each page is numbered "Page 3."
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbbug kbfix kbOffice2000preSP3fix KB321609
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