SMS: Distributions to Windows XP Clients May Not Work Because the Platform Is Not Supported (321580)

The information in this article applies to:

Microsoft Systems Management Server 2.0

This article was previously published under Q321580

SYMPTOMS

Systems Management Server (SMS) software distributions to Microsoft Windows XP-based clients may not work. If you view the advertisement's status, you see message ID 10018 with the following description:

Advertisement %1 from site %2 was rejected because the client's platform is not supported.

CAUSE

This behavior occur because the SMS client software distribution component (Smsapm32) incorrectly detects the client platform if the Windows XP Remote Desktop tool has been used on the client. This problem occurs only on Windows XP-based computers on which the Remote Desktop feature is turned on.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

WORKAROUND

To work around this problem, restart the client computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

Modification Type:	Minor	Last Reviewed:	9/30/2005
Keywords:	kbHotfixServer kbQFE kbSMS200preSP5fix kbSoftwareDist kbBug kbprb KB321580