OL2002: You Receive Error Messages If You Use a Large Number of Exchange 2000 Recipients (321533)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q321533

SYMPTOMS

If you select a large number of Microsoft Exchange 2000 Server recipients in the Select Names dialog box in Outlook 2002, you may receive one or both of the following error messages:
The operation failed.

-and-

The action could not be completed.

CAUSE

This problem occurs because the Microsoft Outlook client cannot interpret the error condition that Exchange 2000 Server returns.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:
   Date         Time   Version      Size      File name
   -------------------------------------------------------
   20-Dec-2001  18:43  10.0.3618.0   47,432   Bjablr32.dll
   05-Feb-2002  15:14  10.0.3729.0  538,952   Emsmdb32.dll
   21-Feb-2002  21:01  10.0.3819.0  850,248   Msmapi32.dll
   03-May-2002  20:06  10.0.4030.0  112,968   Emablt32.dll
   14-May-2002  17:42  10.0.4109.0  735,560   Outex.dll

WORKAROUND

To work around this problem, configure and use a distribution list (DL). For additional information about how to create distribution lists in Exchange 2000 Server, click the article number below to view the article in the Microsoft Knowledge Base:

251631 How to Create Distribution Lists in Exchange 2000 Server

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

MORE INFORMATION

This problem does not occur in the following scenarios:
  • If there are public folders or distribution lists in the Global Address List.
  • If you are working in a Microsoft Exchange 5.5 Service Pack 4 environment.
  • If you select multiple users from the Contacts folder.
The problem also occurs in the versions of Microsoft Outlook that are earlier than Outlook 2002.
Modification Type:MinorLast Reviewed:7/28/2006
Keywords:kbHotfixServer kbQFE kbbug kbfix kbOfficeXPPreSP2fix kbOfficeXPsp2fix KB321533
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