Error Message: 80020009 Web server instance is not mapped to a membership service (321499)

The information in this article applies to:

Microsoft Site Server 3.0
Microsoft Site Server 3.0 Commerce Edition
Microsoft Internet Information Server 4.0

This article was previously published under Q321499

We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx

SYMPTOMS

The authentication process seems to function; however, on any page that uses Active User Object (AUO) authentication, you receive one (or both) of the following error messages:

80020009 Web Server instance is not mapped to a membership service.

-2147352567 This Web Server instance is not mapped to a membership server instance, Error number -424, Object Required.

CAUSE

These errors occur because:

In Microsoft Windows NT 4.0, the application protection of the Web site is set to Run in Separate Memory Space.

-or-
In Microsoft Windows 2000, the Application Protection setting is set to anything other than Low.

WORKAROUND

In Microsoft Windows NT 4.0, click to clear Run in Separate Memory Space.

-or-
In Microsoft Windows 2000, set the Application Protection setting to Low.

STATUS

This behavior is by design.

Modification Type:	Minor	Last Reviewed:	6/30/2006
Keywords:	kbprb KB321499