MacOFFX: "The Upgrade Cannot Be Verified" Error Message When You Try to Install Office v. X for Mac Upgrade (321383)
The information in this article applies to:
- Microsoft Office v. X for Mac
This article was previously published under Q321383 SYMPTOMS When you try to install the upgrade version of Microsoft
Office v. X for Mac, you may receive the following error message:
The upgrade cannot be verified. This problem
occurs even if you select the correct folder for the Office product that is
eligible for the upgrade (for example, the Microsoft Office 98 folder, or the
Microsoft Office 2001 folder). Note If you try to use Microsoft Office 98 as a qualifying product to
install the Microsoft Office v. X Special Upgrade Offer or the Microsoft Office
v. X Technology Guarantee offer, you will receive the error listed at the
beginning of this article. The Microsoft Office v. X Special Upgrade Offer and
the Microsoft Office v. X Technology Guarantee offer require Microsoft Office
2001 at the time of installation. RESOLUTION To resolve this problem, when the error message occurs, use
one of the following procedures, as appropriate for your upgrade. Upgrade from Microsoft Office 98 Macintosh Edition- Close the error message window, but do not close the
Upgrade Verification window.
- Eject the Office v. X CD (if it is in the CD-ROM or
DVD-ROM drive).
- Insert the Microsoft Office 98 CD in the CD-ROM or DVD-ROM
drive, and then open the Office folder on the CD.
- Locate the Microsoft Office 98 file, and then copy it to
the corresponding Microsoft Office 98 folder on your hard disk (that is,
replace the existing file).
- Eject the Office 98 CD, and then insert the Office v. X
CD.
- Open the Upgrade Verification window for Office v. X, and
then click the upgrade folder.
The Microsoft Office Installer should
now complete the installation successfully.
Upgrade from Microsoft Office 2001 for Mac- Close the error message window, but do not close the
Upgrade Verification window.
- Eject the Office v. X CD (if it is in the CD-ROM or
DVD-ROM drive).
- Insert the Microsoft Office 2001 CD, and then open the
Office folder on the CD.
- Locate the Microsoft Office 2001 file, and then copy it to
the corresponding Office folder on your hard disk (that is, replace the
file).
- Eject the Office 2001 CD, and then insert the Office v. X
CD.
- Open the Upgrade Verification window for Office v. X, and
then click the upgrade folder.
The Microsoft Office Installer should now complete the
installation successfully. REFERENCESFor additional information about the Office products that
are eligible for upgrade, visit the following Microsoft Web site:
Modification Type: | Minor | Last Reviewed: | 1/9/2006 |
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Keywords: | kberrmsg kbfix kbprb KB321383 |
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