IntelliPoint: "This Software Is Not Compatible with This Operating System" Error Message When You Try to Install IntelliPoint (321368)


The information in this article applies to:

  • Microsoft IntelliPoint software 1.0, when used with:
    • the operating system: Microsoft Windows XP
  • Microsoft IntelliPoint software 1.1, when used with:
    • the operating system: Microsoft Windows XP
  • Microsoft IntelliPoint software 2.0, when used with:
    • the operating system: Microsoft Windows XP
  • Microsoft IntelliPoint software 2.1, when used with:
    • the operating system: Microsoft Windows XP
  • Microsoft IntelliPoint software 2.2, when used with:
    • the operating system: Microsoft Windows XP
  • Microsoft IntelliPoint software 3.0, when used with:
    • the operating system: Microsoft Windows XP
  • Microsoft IntelliPoint software 3.1, when used with:
    • the operating system: Microsoft Windows XP
  • Microsoft IntelliPoint software 3.2, when used with:
    • the operating system: Microsoft Windows XP
This article was previously published under Q321368

SYMPTOMS

When you try to install IntelliPoint 3.2 or earlier on a Windows XP-based computer, you may receive an error message similar to the following:
Error: This software is not compatible with this Operating System.

CAUSE

This behavior occurs because IntelliPoint 3.2 or earlier is not compatible with Windows XP.

RESOLUTION

To resolve this issue, download and install the most current version of IntelliPoint software. To do this, visit the following Microsoft Web site, and then follow the on-screen instructions:

http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx?FinishURL=%2Fdownloads%2Frelease%2Easp%3FReleaseID%3D32611%26area%3Dsearch%26ordinal%3D1%26redirect%3Dno

Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kberrmsg kbprb KB321368
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