Remote print jobs do not print in Windows 2000 SP3 (321355)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Datacenter Server SP3
  • Microsoft Windows 2000 Professional SP3
  • Microsoft Windows 2000 Server SP3
This article was previously published under Q321355

SYMPTOMS

When you try to print to a remote printer, the document does not print.

CAUSE

This problem may occur if you use a third-party print processor. Some third-party print processors capture network and printing requests and then perform them on behalf of the user. However, the third-party print processor cannot obtain the impersonation token of the user who sent the document. Therefore, the print job fails.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows 2000 Service Pack 3 (SP3) installed to apply this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   29-May-2003  16:38  5.0.2195.6748    124,688  Adsldp.dll
   29-May-2003  16:38  5.0.2195.6748    132,368  Adsldpc.dll
   29-May-2003  16:38  5.0.2195.6748     63,760  Adsmsext.dll
   29-May-2003  16:38  5.0.2195.6743    381,200  Advapi32.dll
   29-May-2003  16:38  5.0.2195.6693     68,880  Browser.dll
   29-May-2003  16:38  5.0.2195.6680    134,928  Dnsapi.dll
   29-May-2003  16:38  5.0.2195.6663     92,432  Dnsrslvr.dll
   29-May-2003  16:38  5.0.2195.6700     47,376  Eventlog.dll
   29-May-2003  16:38  5.0.2195.6747    148,240  Kdcsvc.dll
   20-May-2003  15:49  5.0.2195.6747    205,072  Kerberos.dll
   26-Mar-2003  18:37  5.0.2195.6695     71,888  Ksecdd.sys
   29-May-2003  16:38  5.0.2195.6749    252,176  Localspl.dll
   28-May-2003  17:39  5.0.2195.6749    509,712  Lsasrv.dll
   28-May-2003  17:39  5.0.2195.6749     33,552  Lsass.exe
   04-Apr-2003  21:12  5.0.2195.6680    117,520  Msv1_0.dll
   29-May-2003  16:38  5.0.2195.6601    311,568  Netapi32.dll
   29-May-2003  16:38  5.0.2195.6695    371,984  Netlogon.dll
   29-May-2003  16:38  5.0.2195.6697  1,040,144  Ntdsa.dll
   29-May-2003  16:38  5.0.2195.6745     66,320  Ntprint.dll
   29-May-2003  16:38  5.0.2195.6692    994,064  Ole32.dll
   29-May-2003  16:38  5.0.2195.6745    381,712  Printui.dll
   29-May-2003  16:38  5.0.2195.6742    432,400  Rpcrt4.dll
   29-May-2003  16:38  5.0.2195.6702    187,664  Rpcss.dll
   29-May-2003  16:38  5.0.2195.6613     35,088  Rshx32.dll
   29-May-2003  16:38  5.0.2195.6742    392,464  Samsrv.dll
   29-May-2003  16:38  5.0.2195.6737    131,344  Scecli.dll
   29-May-2003  16:38  5.0.2195.6737    306,448  Scesrv.dll
   21-May-2003  15:47  5.0.2195.6746  4,554,240  Sp3res.dll
   29-May-2003  16:38  5.0.2195.6741     80,656  Spoolss.dll
   24-Sep-2002  15:10                 1,056,768  Spsecupd.sdb
   29-May-2003  16:38  5.0.2195.6601     51,472  W32time.dll
   16-Aug-2002  10:32  5.0.2195.6601     57,104  W32tm.exe
   29-May-2003  16:38  5.0.2195.6681     97,040  Win32spl.dll
   29-May-2003  16:38  5.0.2195.6741    126,224  Wldap32.dll
   29-May-2003  16:38  5.0.2195.6738     57,104  Wlnotify.dll
After you apply this hotfix, the Windows Spooler component impersonates the user who sent the print job, and then renders the print job correctly.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173The Datacenter Program and Windows 2000 Datacenter Server product

For additional information about how to install multiple hotfixes with only one restart, click the following article number to view the article in the Microsoft Knowledge Base:

296861 How to install multiple Windows updates or hotfixes with only one reboot

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbnetwork kbinterop kbQFE kbWin2000preSP4Fix kbbug kbfix kbprint KB321355 kbAudITPRO
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