You receive the error message "Money has encountered a problem and needs to close" when you open a monthly report in Money (321354)

RESOLUTION

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. To resolve this issue, use one of the following methods.

Method 1: Test with a different file

To test this issue with a different file, follow these steps:

1. Click Start, point to Search, and then click For Files or Folders.
2. Click All files and folders.
3. In the All or part of the file name box, type Sample.mny, and then click Search.
4. In the list of found files, double-click Sample.mny.
5. In Money, click Reports, and then click Monthly Reports.
6. Click the monthly report you want to view, and then click Go to Report/Chart.

If the issue persists, reinstall Money.


If the issue does not occur in the Sample.mny file, go to method 2.

Method 2: Check your Money file for inconsistencies

Note Before you check your Money file for inconsistencies, make a copy of your Money file. To make a copy of your Money file, follow these steps:

1. Start Money.
2. On the File menu, click Back Up.

For additional information about how to check your Money file for inconsistencies, click the following article number to view the article in the Microsoft Knowledge Base:

Method 3: Remove and Replace Damaged Bills

1. Determine which bill is damaged. To do so, note the bill details prior to deletion, and then delete one bill at a time. Test to see if the issue is resolved after you delete each bill. If the issue is not resolved, continue the deletion process, one bill at a time, until you locate the damaged bill. For information about how to delete a bill, see Money Help.
2. Create one or more new bills to replace the deleted bills.

Locate the Account That Is Damaged or Invalid

To determine which of your accounts is damaged or invalid, close all the accounts, and then open them one-by-one to see which data produces the error message. To do this, follow these steps:

1. Click Account List.
2. Click Sort account list by, and then click to clear Hide closed accounts.
3. Right-click each account, and then click Account is Closed.
   
   If you are prompted to transfer open positions for an investment account to a new account, click No.
4. Right-click the first account in the list, and then click Account is Open.
5. On the Reports menu, click Report Gallery.
6. Open the report that you tried to open when you received the error message that is described in the "Symptoms" section of this article.
7. Repeat steps 4 through 6 for each account in the list until you receive the error message.
   
   When you receive the error message, you have located the account that is damaged. The damaged account is the one that you just opened.

Repair the Damaged Account

The problem may be due to a specific transaction in this account. Scan through this account's register to see if you can find anything unusual that can be corrected or deleted. Backing up your Money data file and working through a process of trial and error to delete/re-enter each transaction may resolve this issue. But, it may be simpler to export the account data, import it into a new account and then delete the problem account.

Note When you export, Money does not remove the account from your current file; it just makes a copy of it. Some information is not included, such as abbreviations, comments, and Lifetime Planner information. Therefore, exporting "cleans up" the data in an account that may be causing the damage.

1. On the File menu, click Export.
2. Click Loose QIF, and then click OK.
3. In the Save in box, click Desktop.
4. In the File Name box, type a name for the temporary export file (for example, Damaged Account), and then click OK.
5. When you are prompted to select the type of account that you want to export, click the account type (Regular or Investment) of the damaged account, and then click OK.
6. In the Account List box, click the damaged account, and then click Continue.
   
   Money exports the .qif file to the Desktop.
7. When the export is complete, click OK.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Create a New Account

1. Click Account List.
2. On the File menu, click New, and then click Account.
3. Follow the instructions that appear on the screen to create an account that is a clean copy of the account that is damaged.

Import Data to the New Account

1. Open the new account.
2. On the File menu, click Import.
3. Follow the instructions that appear on the screen to import the temporary .qif file that you exported to the Desktop.

Delete the Account That Is Damaged

1. Click Account List.
2. Click the account that is damaged, and then click Change account details.
3. Click Delete this account.
   
   When you are prompted to confirm the deletion, click Yes.