PI: Printed Text Appears in Incorrect Format, Order, or Size, or "Invalid Page Fault in Module PIDOCOB6.dll" Error Message Appears (321351)


The information in this article applies to:

  • Microsoft Picture It! Photo version 7
  • Microsoft Picture It! Photo Premium version 7
  • Microsoft Picture It! Digital Image Pro version 7
  • Microsoft Picture It! Publishing 2002, Gold, version 1.0
  • Microsoft Picture It! Publishing Platinum 2002 1.0
This article was previously published under Q321351

SYMPTOMS

When you print a project from Picture It! 2002 or Picture It! 2003, you may experience either of the following symptoms:
  • The printed text may not appear as you expect. The text may appear larger than you expect, or in an incorrect format or order.

    -or-

  • You may receive an error message similar to either of the following:
    PIP caused an Invalid Page Fault in module PIDOCOB6.dll.

    -or-

    PIP caused an Invalid Page Fault in module PIDOCOB7.dll.

CAUSE

This behavior may occur if your printer software is damaged or out of date.

This behavior is known to occur with the following Compaq printers:
  • IJ 650
  • IJ 1200
  • IJ 1400P
  • A1500
  • A30

RESOLUTION

To resolve this issue, use one of the following methods, as appropriate to your situation.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Method 1

With the Compaq IJ-series printers, try setting the printer to print directly to the printer:

  1. Click Start, and then click Printers and Faxes.
  2. Right-click your printer, and then click Properties.
  3. Click the Advanced tab.
  4. Click to select Print Directly to the Printer.
  5. Click Apply, and then click OK.

Method 2

Change the print processor setting to WinPrint: RAW so that the print processor does not change the document:
  1. Click Start, and then click Control Panel.
  2. Double-click Printers and Faxes.
  3. Right-click your printer, and then click Properties.
  4. Click the Advanced tab.
  5. Click Print Processor.
  6. In the Print processors list, click WinPrint.
  7. In the Default data type list, click RAW.
  8. Click OK.
  9. Click Apply, and then click OK.

Method 3

Contact the manufacturer for the latest drivers for your printer. Most printer manufacturers have drivers which are available for download on the manufacturers Web sites. For information about how to contact manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbprb KB321351
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