Error message when you install Office 2000, Office XP, or Works Suite: "Error 1304" or "Error 1305" (321339)
The information in this article applies to:
- Microsoft Office 2000 (Setup)
- Microsoft Office XP Professional
- Microsoft Office XP Small Business
- Microsoft Office XP Standard
- Microsoft Office XP Students and Teachers
- Microsoft Office XP Developer
- Microsoft Access 2002
- Microsoft Excel 2002
- Microsoft FrontPage 2002
- Microsoft Outlook 2002
- Microsoft PowerPoint 2002
- Microsoft Word 2002
- Microsoft Works Suite 2006
- Microsoft Works Suite 2005
- Microsoft Works Suite 2004
- Microsoft Works Suite 2003
- Microsoft Works Suite 2002
This article was previously published under Q321339 SYMPTOMS When you install Microsoft Office 2000, Microsoft Office XP, or Microsoft Works Suite, you may receive
one of the following error messages: Error 1304. Error
writing to the file File name and location. Verify
that you have access to that directory. Error 1305. Error Reading from File:
File name and Location. Verify that the file exists
and that you can access it. Note The only item that varies in these error messages is the file
name. This error message can list any of several file names. CAUSE You receive one of these error messages when there is a
configuration problem with your CD-ROM drive or a problem with the CD-ROM media
itself. RESOLUTION To test your CD-ROM drive configuration, reduce the drive
caching for your CD-ROM drive.
For more information
about how to reduce CD-ROM drive caching and about how to test the CD-ROM media
for quality, click the following article numbers to view the articles in the Microsoft Knowledge Base:
140583
How to configure CD-ROM caching
for Windows 95
184410 How to use
Msinfo32.exe to optimize CD-ROM cache settings
141368 Poor
performance from CD-ROM-based program
158904 CD-ROM
benchmark program may not disable read ahead or caching
321641 How to troubleshoot issues with
reading CD, CD-R, CD-RW, and DVD discs
218617 How to troubleshoot CD-ROM or
DVD-ROM read issues
| Modification Type: | Minor | Last Reviewed: | 6/1/2006 |
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| Keywords: | kbtshoot kbprb KB321339 |
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