An Empty Folder Stops Responding on an Extranet Site (321301)


The information in this article applies to:

  • Microsoft SharePoint Portal Server 2001
This article was previously published under Q321301

SYMPTOMS

When you try to locate an empty folder in the document library of an extranet SharePoint Portal Server Web site, the server may seem to stop responding on the extranet site, even though intranet Web sites remain unaffected.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date         Time    Version      Size      File Name  
   -----------------------------------------------------------------
   03/31/01     15:42   5.1.2195.0   163,088   Instsch5.dll
   03/30/01     10:12   5.1.2195.0   145,168   Schannel.dll
   03/30/01     10:12   5.1.2195.0   145,168   Schannel.dll (56-bit)

NOTE: This is a server fix. Therefore, you have to apply this fix only to the server that is running SharePoint Portal Server 2001.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about the issues that this fix addresses, click the article number below to view the article in the Microsoft Knowledge Base:

260649 Error Message When You Use WebDav to Copy a Large File

For additional information about how to install multiple fixes with only one restart, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbbug kbfix KB321301
©2004 Microsoft Corporation. All rights reserved.