RESOLUTION
Service pack information
This problem is corrected in Visio 2002 Service Pack
2. To resolve this problem, obtain the latest
service pack for Microsoft Visio 2002. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
867749 How to obtain the latest Visio 2002 Service Pack
Hotfix information
Note You must install the Microsoft Visio 2002 SR1 update for Visio
2002 Professional and Visio 2002 for Enterprise Architects before you install
this hotfix.
To download Microsoft Visio for Enterprise Architects
2002 Service Release 1 (SR1), visit the following Microsoft Web site:
To download the Microsoft Visio Professional 2002 Service Release
1 (SR-1) Update, visit the following Microsoft Web site:
Microsoft is committed to ensuring the security of our Enterprise
customers. For the most up-to-date information about Microsoft and security,
visit the following Microsoft Web site:
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This hotfix may receive additional testing. Therefore,
if you are not severely affected by this problem, we recommend that you wait
for the next Microsoft Visio 2002 service pack that contains this
hotfix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
15-May-2002 22:37 10.0.2915.4 262,194 Extract.dll
15-May-2002 22:24 10.0.2915.4 720,896 Logelems.dll