Visioneer One Touch 8100 Scanner Causes an Error Message in Windows XP (321144)

SYMPTOMS

When you are using your Visioneer One Touch 8100 scanner, you may receive the following error message:

An unsupported operation was attempted.

If you view the data that the error report contains, you may receive the following error signature information:

   App Name         App Version  Module Name  Module Version  Offset
   -------------------------------------------------------------------
   onetouchmon.exe  3.1.2.20     mfc42.dll    6.0.8665.0      00005bac

CAUSE

This issue may occur if the Visioneer One Touch 8100 scanner driver you are using is not completely compatible with Windows XP.

RESOLUTION

To resolve this issue, obtain and install an updated driver (XP Logo CD part number 41-0187-300) for your Visioneer One Touch 8100 scanner. For information about how to do so, contact the Visioneer customer service department at 1-888-229-4172, or view the following Visioneer Web site:

http://www.visioneer.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact Visioneer, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z