You Cannot Gain Access to "My Computer" Information in Help and Support Center (321017)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q321017

SYMPTOMS

If your Language for non-unicode programs setting is set to English (Canada), you cannot gain access to My Computer information in Help and Support Center.

CAUSE

This problem is caused by a tag that specifies the language.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Size    File name
   ---------------------------------------
   25-Apr-2002  14:05  13,881  Wmi_data.js

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Modification Type:	Minor	Last Reviewed:	9/27/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbshell kbWinXPsp1fix KB321017