Gozilla.exe Causes an Error Message in Windows XP (320934)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q320934

SYMPTOMS

When you remove or reinstall Go!Zilla on your Windows XP-based computer, you may receive the following error message:

Gozilla.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:

   App Name     App Version  Module Name  Module Version  Offset
   ---------------------------------------------------------------
   gozilla.exe  4.1.0.37     ntdll.dll    5.1.2600.0	  0002e22a

CAUSE

This issue may occur if you are using a version of Go!Zilla that is not completely compatible with Windows XP.

RESOLUTION

To resolve this issue, obtain and install a version of Go!Zilla that is completely compatible with Windows XP. For information about how to do so, please view the following Go!Zilla Web site:

http://www.gozilla.com/download_links.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

To work around this issue, note that you must quit Go!Zilla before you try to remove or reinstall Go!Zilla. To quit Go!Zilla, right-click the Go!Zilla icon, and then click Exit.

MORE INFORMATION

For more information about Radiate Software, please visit the following Radiate Software Web site:

http://www.radiate.com

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	4/18/2002
Keywords:	kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB320934