Vsstat.exe Causes an Error Message in Windows XP (320906)

SYMPTOMS

When you are using the Network Associates McAfee VirusScan program, you may receive the following error message:

VsStat.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, you may receive the following error signature information:

   App Name    App Version  Module Name  Module Version  Offset
   -------------------------------------------------------------
   VsStat.exe  6.1.2000.0   unknown      0.0.0.0         unknown

CAUSE

This issue may occur because the Network Associates McAfee VirusScan version 6.1 program is not completely compatible with Windows XP.

RESOLUTION

To resolve this issue, obtain and install the latest VirusScan update (as of April 2002, version 6.02 or later) from the following McAfee Web site:

http://www.mcafee-at-home.com/naicommon/download/patches.asp

To obtain support for McAfee products, please view the following McAfee Web site:

http://www.mcafee.com/support/default.asp?

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact Network Associates, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.