WD2002: Deleted Text Re-Appears in Document After You Review Changes (320902)


The information in this article applies to:

  • Microsoft Word 2002 Service Pack 1 (SP-1)
This article was previously published under Q320902

SYMPTOMS

After you review and accept changes that have been made to a Word 2002 document, deleted text may re-appear in the document.

CAUSE

After you accept individual changes while you are using the Track Changes feature, deleted text is not removed. Because of this, deleted text may be re-introduced into a file. The acceptance of a change before the acceptance of deleted text overrides the option to accept the text as being deleted. This is true because the deleted text was included in the earlier change that was an insertion of new text.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP Public Update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: 
   Date         Time   Size       File name
   ------------------------------------------------
   23-Sep-2002  17:20  5,608,260  Winword.msp
   23-Sep-2002  17:58  5,631,488  Winword_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date         Time   Version      Size        File name
   --------------------------------------------------------
   19-Sep-2002  21:23  10.0.4517.0  10,586,696  Winword.exe

WORKAROUND

To work around this problem:
  1. Start Word 2002, and then open the document that you want to review.
  2. On the View menu, point to Toolbars, and then click Reviewing.
  3. On the View menu, click Print Layout to use the Print Layout view. On the right side of the document, balloons that contain comments, formatting changes, deletions, and other changes are visible. If you do not see any balloons on the right hand side of the document:
    1. On the Reviewing toolbar, click Show.
    2. Click Comments, Insertion and Deletions, and Formatting.
  4. Put the insertion point at the beginning of the document.
  5. On the Reviewing toolbar, click Next.

    The first balloon is selected. You can now review the change to accept it or decline the change by clicking Reject Change/Delete Comment.
  6. After you review all the changes, click Accept All Changes in Document in the Accept Changes box.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbofficexppresp3fix kbui kbenv kbbug kbfix kbOfficeXPPreSP2fix kbOfficeXPsp2fix KB320902
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