OL2000: An Invalid Page Fault Occurs in the Outllib.dll Module If You Customize the Standard Toolbar in Outlook (320856)

RESOLUTION

To resolve this problem, re-create the Outlook user e-mail profile.

NOTE: If you turned on the Outlook e-mail service option Internet Only, you must first reconfigure Outlook to use the Corporate or Workgroup option to implement a new user e-mail profile.

To reconfigure Outlook with the Corporate or Workgroup option, and to re-create an Outlook e-mail profile, follow these steps:

Part 1: Change to the "Corporate or Workgroup" Installation

1. Start Outlook.
2. On the Tools menu, click Options.
3. Click the Mail Delivery tab, and then click Reconfigure Mail Support.
4. On the E-mail Service Options page, click Corporate or Workgroup, and then click Next.
5. Follow the on-screen instructions to reconfigure Outlook e-mail support.

Part 2: Re-create an Outlook Profile

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. If Outlook is running, click Exit and Log Off on the File menu.
2. Click Start, point to Settings, and then click Control Panel.
3. In Control Panel, double-click the Mail or the Mail and Fax icon.
4. On the Services tab, click Show Profiles.
5. Click Add to start the Microsoft Outlook Setup Wizard.
6. Click to select the check boxes of the information services that you want, and then click Next.
7. In the Profile Name box, type a name for the new profile, and then click Next.
8. Follow the remaining steps of the Microsoft Outlook Setup Wizard to configure each of the services that you selected.
9. In the When starting Microsoft Outlook, use this profile list, click the new profile that you created, and then click Close.
10. Start Microsoft Outlook to use the new profile.