SYMPTOMS
When you start Word inside Microsoft Internet Explorer or when you use Word as your e-mail editor in Microsoft Outlook, you receive the following error message:
Misura non valida
(The text of the error message corresponds to "This is not a valid measurement" in English).
If you are using Word as your e-mail editor in Outlook, you may not see the error message, because it is hidden behind other windows.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP Public Update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------
21-MAY-2002 06:34 3,681,008 Winword.msp
21-MAY-2002 07:00 5,620,224 Winword_admin.msp
After the hotfix is installed, the following files will have the listed
attributes or later:
Date Time Version Size File name
-------------------------------------------------------
20-MAY-2002 21:28 10.0.4115.0 10,586,440 Winword.exe