SMS: Windows 98 Client Hangs When the Wuser32.exe SMS Remote Control Agent Starts (320797)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q320797

SYMPTOMS

When the Wuser32.exe Systems Management Server (SMS) Remote Control client agent starts on a Microsoft Windows 98-based computer, the client may cause the computer to stop responding (hang). When this occurs, only the mouse pointer continues to work.

CAUSE

This issue occurs if you are using the Intel 82830M video adapter driver (Ialmdrv.drv) with the SMS Remote Control feature. Dell Latitude C400 laptop computers (among others) use this driver. The SMS client was not updated to work properly with all multiple-monitor-aware Windows 98 video adapter drivers.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix for SMS 2.0 Service Pack 3 (SP3) sites should have the following file attributes or later: 

Date         Time   Version         Size       File name       Platform
-----------------------------------------------------------------------
01-Mar-2001  18:55  2.00.1493.3259     23,520  Coexist.dll         I386
01-Mar-2001  18:55                         67  Compverremctrl.ini  I386
01-Mar-2001  18:55  2.0.92.09         740,363  Remc16.exe          I386
01-Mar-2001  18:55  2.0.92.09       1,360,348  Remctrl.exe         I386

NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

WORKAROUND

Do not use the Ialmdrv.drv video adapter driver on Windows 98-based clients with the SMS Remote Control agent installed.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

MORE INFORMATION

To install the hotfix, use the appropriate method.

Use the Hotfix Installer

NOTE: This method is only for Intel-based computers.
  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the update file (Q320797.exe) and platform folders to the new folder. The folder structure must be arranged so that the update file is located one folder "above" the platform folders.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
  4. Quit the SMS Administrator console, if it is running.
  5. Run Q320797.exe, and then follow the instructions in the wizard.

Manual Installation

  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the platform folders that contain the hotfix files to the new folder.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
  4. Quit the SMS Administrator console, if it is running.
  5. Stop all SMS services.
  6. Replace the Remc16.exe file in the Sms_root_folder\Inboxes\Clicomp.src\Remctrl\Platform folder with the version from the hotfix.
  7. Replace the Remctrl.exe file in the Sms_root_folder\Inboxes\Clicomp.src\Remctrl\Platform folder with the version from the hotfix.
  8. Replace the Compver.ini file in the Sms_root_folder\Inboxes\Clicomp.src\Remctrl folder with the Compverremctrl.ini file from the hotfix. Note that you must rename the Compverremctrl.ini file to Compver.ini.
  9. Restart all SMS services.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbHardware kbSMS200preSP5fix kbBug kbfix KB320797
©2004 Microsoft Corporation. All rights reserved.