Error Message "Error 623: The System Could Not Find the Phone Book Entry for This Connection" When You Try to Make a VPN Connection (320693)
The information in this article applies to:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q320693 SYMPTOMS
When you try to connect a virtual private network (VPN) connection in Network Connections, you may receive the following error message:
Error 623
The system could not find the phone book entry for this connection.
CAUSE
You may receive this error message if the VPN connection is configured to use a dial-up connection that has been deleted.
RESOLUTION
To work around this issue:
- Click Start, click Control Panel, and then click Network and Internet Connections.
- Click Network Connections.
- Right-click the VPN connection, and then click Properties.
- Click to select the Dial another connection first check box, and then click the appropriate dial-up connection. If there are no dial-up connections to select, you may have to create a dial-up connection and repeat these steps.
If your VPN connection does not require a dial-up connection, click to clear the Dial another connection first check box, and then click OK.
| Modification Type: | Major | Last Reviewed: | 4/3/2002 |
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| Keywords: | kberrmsg kbnetwork kbprb KB320693 |
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