SYMPTOMS
You may receive the following stop code on a Windows NT 4.0-based computer:
Stop 0x0000000A (0x00000014, 0x00000002, 0x00000000, 0xf21b173d)
Note that the first parameter (0x00000014) may vary.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
---------------------------------------------------------------
18-Jul-2002 03:44 4.0.1381.7179 309,008 Tcpip.sys Alpha
18-Jul-2002 03:49 4.0.1381.7179 174,960 Tcpip.sys x86
NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.