You receive a "PowerPoint found an error it can't correct" error message when you quit PowerPoint 2000 (320365)


The information in this article applies to:

  • Microsoft PowerPoint 2000
This article was previously published under Q320365

SYMPTOMS

When you quit Microsoft PowerPoint, you may receive an error message that is similar to the following:
PowerPoint found an error it can't correct. You should save presentations, quit, and restart PowerPoint.

CAUSE

This problem may occur if the Norton AntiVirus Office add-in program is installed. This add-in program scans files in Microsoft Office products for macro viruses.

RESOLUTION

To resolve this issue, visit the following Symantec Web site to obtain either an updated version of the Norton AntiVirus Office add-in program or to receive help with the reconfiguration of the Norton AntiVirus Office add-in program:

http://www.symantec.com/techsupp/

MORE INFORMATION

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For additional information about other errors that occur with Norton AntiVirus, click the following article number to view the article in the Microsoft Knowledge Base:

243579 OFF2000: Error messages in programs that use Word 2000 with Norton AntiVirus installed

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbsavefile kbtshoot kberrmsg kbprb KB320365 kbAudEndUser
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